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Customer Service

Payment Options

AIS Direct accepts various payment options.

 

If you would prefer to phone your order through please call 0844 800 1810 Monday to Friday 8am - 5pm.

 

Stock Availability

 

AIS Direct has a large product stock. Although we try our best to ensure that our website is updated regularly we cannot guarantee that we will have all items in stock permanently. We will notify you immediately should this arise.

 

Delivery

 

Stock permitting all orders are usually despatched within 48 hours of receiving your order. AIS DIrect provide delivery free of charge on all orders over £100, on orders under £100 a £10 delivery charge will be added.

 

For deliveries outside the UK, please contact us for charges.

 

Returns & Cancellations

 

AIS Direct have a Returns and Cancellation Policy in place to ensure that our customers receive the best possible standard of service from us. We hope you are satisfied with your purchase from AIS Direct, however if you are not, we have the following policy in place:

 

You may return the item within 7 days of the receipt for a refund or exchange. Please let us know that you are making a return by emailing us at returns@aidirect.co.uk confirming your details and the reason for the return.

 

Cancelling once you have received your order
You can cancel after you have received your order although you must return the products at your own expense If the products are returned back in an unused condition with labels on and in packaging we will provide a refund on the order but not the delivery to you.

 

Additionally you must make sure the products are packaged well to avoid damage, if the products are returned damaged due to insufficient care during packaging we will charge you for the damage or loss in value. You should send the products by recorded delivery with insurance paid. Email returns@aidirect.co.uk and quote your order number within 30 days of your notice to cancel.

 

Please note, due to our insulation jackets being manufactured to order, we are unable to accept returns. If you have issues with any of our insulation jackets please call us on 0844 800 1810 or email info@aidirect.co.uk

 

 

Cancelling your order

 

If an item you received is faulty. Please contact us and we will arrange for the item to be returned to us at our cost.

 

Returns postage is the customer’s responsibility. Please take care with how the items are packaged and that you obtain proof of postage, as we cannot be held responsible for returned goods that are damaged or that fail to reach us.

 

ALL PPE EQUIPMENT SHOULD BE RETURNED UNUSED AND WITH ALL LABELS ATTACHED, WE CAN NOT OFFER A REFUND IF THIS PRODUCT IS NOT RETURNED IN THIS MANNER. QUALITY, MAINTENANCE AND STORAGE OF THESE SAFETY PRODUCTS IS VITAL TO COMPLY WITH THE PERSONAL PROTECTIVE EQUIPMENT (PPE) AT WORK REGULATIONS 1992. IF LABELS ARE REMOVED WE CAN NOT GUARANTEE THAT THE PRODUCT HAS NOT BEEN USED WHICH MAKES IT UNSELLABLE.

 

Please send any returns to: AIS Direct, Units 3 & 4, Jupiter Court, Orion Business Park, Tyne Tunnel Trading Estate, North Shields, Tyne & Wear, NE29 7SE and enclose the shipping note.

 

Original delivery charges are non-refundable on unsatisfactory or unsuitable items. This does not affect your statutory rights relating to faulty goods.

 

Complaints

 

Should you have any reason to complain about our service, we aim to deal with matter fairly. We will acknowledge complaints within 24 hours and attain to resolve the matter as quickly as possible. We will keep you informed at all times.

 

Secure Transactions

 

Transactions conducted at our Web site are protected by the strongest commercially available 128-bit encryption technology, used and proven by over 400,000 Web sites worldwide.

 

Look out for the padlock symbol at the bottom of your screen whenever you are asked to submit payment card detailswhich indicates that the site is secure.

 

Should you have any queries relating to security at AIS Direct, please email security@aidirect.co.uk

 

Company Information

 

AIS Direct, Advanced Industrial Solutions Ltd, a company registered in England and Wales, whose registered office is at: Units 3 & 4, Jupiter Court, Orion Business Park, Tyne Tunnel Trading Estate, North Shields, Tyne & Wear, NE29 7SE.

 

Company registration number is 05982756 VAT registration number is 895 5181 79

 

Trading address:
Units 3 & 4, Jupiter Court, Orion Business Park, Tyne Tunnel Trading Estate, North Shields, Tyne & Wear, NE29 7SE.

 

General email: info@aidirect.co.uk

 

0844 800 1810

 

Privacy Policy

 

We know that security while shopping on the internet is of the utmost importance to you, so we endeavour to use all security checks at our diposal.

 

To check that you are in a secure area of our site look at the bottom of your browser and you will see a closed padlock or an unbroken key. When entering payment we automatically use a secure server software (SSL) which encrypts the information you input before it sends it to us. This process is constantly being updated to prove the maximum practicable level of security.

 

When submitting your order you are confirming to puchase the goods and allowing AIS Direct to use your personal details for the purpose of supplying goods. Any information given at the time of ordering may be collected and used for marketing purposes by ourselves. If you would prefer not to receive information about AIS Direct products please send an Email to info@aidirect.co.uk